Contact Us
Have a question or need assistance? We’re committed to making your banking experience seamless and Shariah-compliant.
Contact information.
How to reach us
Helpline
Monday to Sunday: 8 AM to 9 PM
Within UAE: 800(ruya) 8007892
Outside UAE: +97167070570
Email address
Partnerships: partnerships@ruyabank.ae
Personal Banking: hello@ruyabank.ae
Business Banking: business@ruyabank.ae
ruya community centre
Marsa Mall- Ajman - ruya Community Center - Building No.4 - Ajman - United Arab Emirates
Branch hours
Monday to Saturday - 8 AM to 3 PM
Friday - 8 AM to 12 PM and 2 PM to 3 PM
Ruya Community Islamic Bank LLC
Headquarters in Ajman
ruya community center
Marsa Ajman Mall - ruya community center - Building No. 4 - AjmanMonday to Saturday : 8 AM to 3 PMIf we cannot reach a resolution together
We are committed to resolving your complaint fairly and transparently. However, if you feel that we have not provided a satisfactory solution, you have the right to escalate your complaint to Sanadak.
Sanadak is the UAE’s first legally established independent Ombudsman Unit, dedicated to protecting consumer rights and resolving complaints related to Financial Institutions and Licensed Insurance Companies. It now handles all consumer complaint duties previously managed by the Central Bank of the UAE’s Consumer Protection Department and the Insurance Dispute Resolution Committee.
Sanadak’s office:
Ground Floor, Emirates Institute of Finance, Abu Dhabi
Office hours:
- Monday to Thursday: 8:30 AM – 3:30 PM
- Friday: 8:30 AM – 11:30 AM
For enquiries, you can contact Sanadak by:
- Email: Info@sanadak.gov.ae
- Website: www.sanadak.gov.ae